ｽﾁｭｱｰﾄ英語教室

Example lesson 1

Negotiating an appointment by telephone

A:- is the Receptionist. B:- is the caller.

Change * into a polite question, e.g.;
Could you ............? Can you ............? Would you ............?
Do you mind .........ing? Would you mind .........ing?

1.

A:- Good ............ How can I help you?

B:- Hello. I'd like to make an appointment to see (1)............ on (2)............ in the (3)............

A:- *Wait one moment.* + + + + Sorry to have kept you waiting. (1)............ can see you at (4)............ Is that convenient for you?

B:- Yes, that's lovely thanks.

A:- *Tell me your name, address and telephone number.*

B:- Yes. My name is (5)............. my address is ............ and my telephone number is ............

A:- So that's (5)............ to see (1)............ (2)............ (4)............ We'll see you then. Thank you for calling. Goodbye.

B:- Thanks. Bye now.

Full text - 1 here blue line

(1)
the Doctor
the Dentist
the Bank Manager
the Chiropractor
the Solicitor
the Chiropodist
etc.

(2)
on
Monday
Tuesday
etc.

(3)
in the
morning
afternoon
evening

(4)
at
9 o'clock
12 noon
3 ten
5 thirty

2.

A:- Hello ............................................................................................

B:- Hello ............................................................................................

Change + + + +

A:- I'm afraid he's/she's busy at that time. *Come on 2............ at 4............ instead.*

B:- Yes, that's OK.

A:- *Tell me your name, address and telephone number.*

etc. etc.

Full text - 2 here blue line

3.

A:- ............................................................................................

B:- ............................................................................................

A:- I'm afraid .................................................................................

B:- Actually, I'm busy then. What about on 2............ at 4............ in the 3............

A:- Yes, that would be fine. *Tell me your name ............ etc.*

etc. etc.

Full text - 3 here blue line

4.

Telephone the client to change an appointment already made.

Full text - 4 here

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